Shipping and Return Policy

SHIPPING:

Orders are processed for shipment on the business day following the placement of the order.   

The shipping charge is $5 for orders less than $40.   Orders $40 and above are ground shipped for free. 

  • Orders addressed to a PO Box are shipped via USPS only
  • You may expect delivery within three to five days
  • You will receive an email from us with tracking information

We reserve the right to choose a different method, including to require signature on delivery.

 

RETURNS:

Our goal is your complete satisfaction with our products and service.   Please contact our Customer Care team at 310-586-3372.   We are available week days between 9 and 6 Pacific time.   If you would like to leave a message we will call you back within 24 hours during the week.   

Please do not return any merchandise without our prior authorization.   We will not be to issue refunds or replacements without prior authorization. 

  • Original shipping costs will not refunded
  • Products purchased are not exchangable.
  • Products purchased on this site are not returnable to any retailer selling NOTE Cosmetics
  • NOTE products purchased from other sellers should be returned where purchased


Items purchased on this Site may not be exchanged. Please return your product and a credit card refund will be issued based on this Return Policy. A new order must be placed to receive your replacement item.
All products purchased on this Site must be returned through this process and may not be returned to any other store selling NOTE Cosmetics products. NOTE