FAQ


+- Are your product tested on animals?

No, and we are part of the PETA worldwide organization: People for the Ethical Treatment of Animals . All products are dermatologically certified and tested with humans.

+- Do your products contain paraben?

No, we guarantee all our products without paraben, as well as without DBP, Formaldehyde, Toluen and Camphor. All products are dermatologically tested and enriched with essential oils and vitamins.

+- Are your products vegan?

While our products are high quality and manufactured in our own medical grade plant in Europe, we do not guarantee they are vegan.

+- Where are your products coming from?

We manufacture all products in our own certified plant in Europe from the highest quality raw ingredients on the market. Our production is environment friendly

+- How can I track my order?

Once your order is shipped, we send you an e-mail confirmation including a tracking number and link to real time tracking. You may also login to you account with your e-mail and password. In case you have lost your password, you can click “Forgot mypassword” below the login boxes and it will be sent to your registered e-mail. Your account displays all your past orders. Click on an order and you will find the tracking number with a link to see the tracking information.

+- How can I return a product purchased on your website?

You have 30 days to return your product(s) from the day of purchase of your order. Product(s) must be returned in original conditions and original packaging. The full returns process is detailed in the section "Shipping and Returns" available here. Make sure you return a product purchased on this Site. Product(s) purchased in store are not returnable via this website.

+- How can I return a product received as a gift?

If you want to return a product you received as a gift, please follow the process above, notifying us of the name of the purchaser. Note that only the credit card of the payee will be refunded. Make sure you return a product purchased on this Site. Product(s) purchased in store are not returnable via this website.

+- What are the accepted payment methods?

American Express
Visa
Mastercard

+-Is it secure to buy on this website?

For a complete security, our online store is plugged into a leading payment system with guaranteed security. When sending payment details, all information is encrypted (SSL mode) and are never stored on our servers.

+- Is my personal information safe?

Placing an order requires us to process and store your personal data (name, address, phone, etc). These data are stored in our website, and are used only to process your order including third party payment and shipping your order (bank, warehouse).
You have the right to access, modify and delete their data. To use this right, you need to send an e-mail to customerservice@notecosmetics.com or you may modify their information directly online in "My Account".

+-How can I modify my profile?

To modify your profile, you need to log into your account on “My Account” with your e-mail and password saved at account creation. In the case you have lost your password, you may send your password to your registered e-mail address by clicking on “forget your password” below the password entry box. Once logged in, click on “Account Information”, you will find all your account information is editable.

+-How can I change my password?

Follow the process above ("How can I modify my profile?") and edit your password. Make sure you enter your password twice, both in “New Password” and “Confirm New Password”.

+-How can I receive news from NOTE Cosmetics?

We invite you to register to the NOTE Cosmetics newsletter by entering your e-mail address in the bottom right section of this page.

+-How can I contact the Orlane Press Department?
+-How can I contact NOTE Cosmetics for more information?

Please use the "Contact Us" page for any questions related to our online store. If you have a specific questions associated with an order, please make sure you include your order number, your e-mails and a precise question.

+-I have question about NOTE Cosmetics Loyalty Program?